Getting Started
- Steps to complete your identity verification
- Why is my registration unsuccessful?
- Why was my identity verification attempt unsuccessful?
- What to do if I am unable to go through identity verification on the web?
- Can I pay for my upcoming payments in advance?
- Is there a minimum amount required to pay with Pace?
Cancellations & Refunds
- I have not received my refund yet, what should I do?
- How do I get a refund if my card is cancelled/expired?
- Do I need to pay for my instalment if I have requested a refund from the merchant?
- What is the difference between a full refund and a partial refund?
- What is the merchant's timeline to process an order?
- How do I request for a refund?
Payments
- How do I pay for my instalments via ATM/ Online Payment? (For Taiwan based customers)
- How do I redeem a Voucher Code?
- How do I pay for my purchases?
- How do I change my card details?
- Can I pay for my instalments earlier?
- How do I know which payments are due?
Pace Perks
- What is Pace Perks?
- How do I earn points with Pace Perks?
- How are the perk points allocated?
- How do I use Pace Perks?
- Will my Pace Perks points expire?
- Can the redeemed vouchers be stacked?
Pace Card (For Singapore based customers)
- What is Pace Card?
- Who can use Pace Card?
- How do I apply for a Pace Card?
- How long does it take for my Pace Card to be approved?
- Where can I shop with Pace Card?
- Is using Pace Card in my Digital Wallet, safe and secure ?
Managing your Account
- How do I change my profile details (mobile number / email address)?
- Is my information secure with Pace?
- How do I close my Pace Account?
- Can I use Pace for both shopping and business?
- How do I change my notification preferences?
- Is the Pace app available in other languages?