- Steps to complete your identity verification
- How In-Store Payment Works
- How Online Payment Works
- Why is my registration unsuccessful?
- How do I use Pace Perks?
- Why was my identity verification attempt unsuccessful?
Cancellations & Refunds
- Why was my transaction declined?
- How do I pay for my instalments via ATM/ Online Payment? (For Taiwan based customers)
- What happens when I miss a payment?
- Making purchases above your Pace Buy Limit
- Why am I being charged in a different currency?
- Why am I seeing "Transaction is no longer valid" error message?
- How Pace Perks Work
- How do I earn points with Pace Perks?
- How are the perk points allocated?
- Will my Pace Perks points expire?
- Can the redeemed vouchers be stacked?
- Are my past purchases eligible for Pace Perks?
Pace Card (For Singapore based customers)
- What is Pace Card?
- How Pace Card works?
- Who can use Pace Card?
- How do I apply for a Pace Card?
- How long does it take for my Pace Card to be approved?
- Where can I shop with Pace Card?
Managing your Account
- How do I change my profile details (mobile number / email address)?
- Is my information secure with Pace?
- How do I close my Pace Account?
- Can I use Pace for both shopping and business?
- How do I change my notification preferences?
- Is the Pace app available in other languages?