What happens when I miss a payment?

You can monitor your payment schedule from your Pace app.

To avoid missing any payments, all you need to do is to maintain sufficient funds on your card.

• To keep you on track of your payment schedule, we send an SMS reminder 2 days before the payment is due.
• We perform automatic deduction on the due date.
• If the payment fails, we alert you via email and SMS to remind you of the overdue payment.

You can complete your payment by logging into your account from the Pace app

If you do not complete the payment on the due date, we will impose a late after a 2 days grace period.

These fees vary in amount across the different countries we operate in.

For Singapore: If the payment is not received by the due date, a late payment of $10 will be levied per instalment. 

For more details, please review our Terms of Service here.

For Malaysia: If the payment is not received by the due date, a late payment of MYR10 will be levied per instalment. 

For more details, please review our Terms of Service here.

For Hong Kong: No late fees

For Thailand: If the payment is not received by the due date, a late payment of THB 50.00 will be levied for the transaction amount that is more than THB 10000.00.
There will not be any late fee levied for instalment amounts under THB 1000.00.

For more details, please review our Terms of Service here.

For Japan: If the payment for an instalment is not received by the due date or grace period (if any), the Customer Member shall also be responsible for paying a late fee in an amount equalling 11% per annum of the outstanding amount which shall accrue on a daily basis.

For more details, please review our Terms of Service here.

For Taiwan: If the payment is not received by the due date for each instalment, a one-time late fee payment of TWD200 will be levied. 

For more details, please review our Terms of Service here.