What happens when I miss a payment?

There are no interests imposed if you miss a payment, but there will be late fees that will be charged to your account. These fees vary in amount across the different countries we operate in.

For Singapore:

If the payment is not received by the due date, an initial late payment of $10 will be levied, and a further $1 per day if the payment remains unpaid after the due date. For each transaction below $40, a maximum of one $10 late fee may be applied per instalment payment. For each transaction of $40 or above, the late fees of each instalment payment that may be applied are capped at 25% of the original transaction value or $60, whichever is less.

For more details, please review our Terms of Service here.

For Malaysia:

If the payment is not received by the due date, an initial late payment of RM10 will be levied, and a further RM1 per day if the payment remains unpaid after the due date. For each transaction below RM40, a maximum of one RM10 late fee may be applied per instalment payment. For each transaction of RM40 or above, the late fees of each instalment payment that may be applied are capped at 25% of the original transaction value or RM60, whichever is less.

For more details, please review our Terms of Service here.

For Hong Kong: No late fees

For Thailand: If the payment is not received by the due date, late payment of 0.04% of the transaction value will be levied, per day, till the payment is completed. The late fees of each instalment payment that may be applied are capped at 14.6% per annum of the original transaction value or THB600, whichever is less.

For more details, please review our Terms of Service here.

For Japan: If the payment for an instalment is not received by the due date or grace period (if any), the Customer Member shall also be responsible for paying a late fee in an amount equalling to 11% per annum of the outstanding amount which shall accrue on a daily basis.

For more details, please review our Terms of Service here.

For Taiwan: If the payment is not received by the due date for each instalment, a one-time late fee payment of TWD200 will be levied. 

For more details, please review our Terms of Service here.