Why was my transaction declined?

As part of our commitment to promote sustainable spending, our system assesses several factors when approving a transaction. Each purchase is a new decision.

We understand how frustrating this can be but our prudent assessment ensures that we offer customers our services in a responsible way.

We encourage our customers to shop within their affordability and practice responsible spending.

You can still complete your planned purchases using other payment method, directly with the merchant.

Please know that our customer service team cannot change the outcome on the approval decision.